Arbeiter-Samariter-Bund (ASB)

The company

Since it was founded in 1888, the Arbeiter-Samariter-Bund has provided services oriented towards the needs of people, and offers help in various different ways quickly and directly to those who need support.

The ASB is a non-political, non-denominational aid and welfare organisation with around 1.1 million members. The ASB’s core tasks include rescue services on land, water and in the air, as well as transporting the sick, caring for people with disabilities, providing protection in disaster areas, running social-psychiatric establishments and offering help to children and schools. In addition, the ASB is one of Germany’s biggest providers of care for the elderly, with 153 care homes and over 270 nursing services.

The ASB’s educational work includes seminars, workshops and part-time training courses, as well as first-aid training.

Challenges and solutions

Since 2011, two branches of the organisation, the ASB Regionalverband Ruhr e.V. and the ASB Verband Du?sseldorf, have also provided home emergency call systems in addition to standard care for the elderly. These units offer senior citizens in their own homes the security of being able to get expert help quickly in an emergency. Individuals wear a transmitter around their wrists or necks which, when pressed, sends an emergency signal to the emergency call centre, thus assistance is requested immediately.

The organisation approached Seidel & Friends Consulting with the aim of getting favourable conditions for the systems. Together with Telefónica O2 Germany, Seidel & Friends Consulting was able to negotiate a special rate for ASB that met its requirements. Since then, around 50 systems with mobile phone cards from Telefónica O2 Germany have sent calls for help to ASB’s call centre, enabling people to get help quickly when they need it, and the number keeps growing.

In addition, Seidel & Friends Consulting has also provided almost 60 mobile employees from ASB with a specially negotiated framework contract with Telefónica O2 Germany.