Device as a Service
The all-round service for your smartphones and mobile end devices
Equipping your staff with mobile end devices makes sense and is forward-looking in terms of the communication within your company; however, the respective administration and management effort is extensive. Which mobile device? What tariff? How do you change the PN? And what do I do when the device is faulty? Often, the IT department ends up being responsible for all of these questions and the organisational efforts.
Why not completely outsource the procurement, configuration, maintenance, support service and replacement of your company's mobile end devices? With our Zero Touch Model, we digitalise and improve your Mobile Device Management – which will benefit your company, your IT department and your staff.
Your benefits
The Zero Touch experience
Our all-in-one system at a glance
1.
Advice and procurement
We will assist you with choosing new devices and suitable contracts.
Selection
of devices
Cancellation
of current tariffs
Selection of
suitable tariffs
2.
Organisation
We get your mobile end devices ready for you.
New/used device setup
SIM and PIN allocation
SIM card activation
Mobile Device Management
Protection bundle: Screen protector and bumper
Dispatch to the users
3.
Repair
We repair all end devices, or deal with warranty claims, within 24 hours.
VIP service
Repair of defect devices
Replacement of defect devices
Life cycle management
4.
Carrier Service
We are there for you if you have any questions or concerns!
Assistance in the event of loss/theft
PIN and PUK service
Booking of additional options
Service interruption handling
Billing control and optimisation
New contracts and contract extensions
5.
Decommissioning service
We deal with the reconfiguration or disposal of your outdated mobile devices.
Device return
Recorded data deletion
Cleaning
Resetting and reconfiguration
Intelligent data management with the Service NOW
Our Zero Touch Model offers even more: All of the important telecommunication data, key values and settings are processed by a bundled TEM platform that is based on the Service NOW technology. It digitalises and centralises your Mobile Device Management, and provides a structured overview of:
1. Provider data:
Billing details, mobile telecommunication, landline, Cloud usage data
2. Inventory data:
Device, colour, memory capacity, IMEI, PIN, PUK etc.
3. User Data:
Name, position, building etc.
