Process Digitalization for Telecommunications Companies

Currently, we at Seidel & Friends have over 1000 smartphones in use at GfTD United SE.

GfTD United SE is the parent and management company of the GfTD Group, one of the leading full-service companies in the telecommunications market. The owner-managed group currently consists of nine companies, whose activities are coordinated and supported by GfTD United SE. By providing excellent services in the areas of Human Resources, Corporate Communication, Legal, and Corporate Finance, including Accounting, Controlling, Treasury, and Procurement, the operational companies can fully focus on their core business.

The Challenges Before the Implementation of Device Lifecycle Management by Seidel & Friends

1. Difficult Planning and Procurement: The challenges in accurately forecasting device needs often led to stock shortages and delays in the delivery of required smartphones and tablets. Additionally, various types of smartphones and tablets were in use.

2. Complex Deployment and Configuration: Extensive setup and individual device delivery impacted employee productivity and increased pressure on the IT department.

3. Lack of Proactive Maintenance and Reliable Support: The absence of effective support led to unnecessary downtime and employee frustration. Faulty devices were not replaced promptly, and tracking the whereabouts of devices was difficult.

4. Challenges with Device Updates and Replacement: Difficulties in timely providing updates and smoothly replacing defective devices resulted in inefficient workflows.

Process Digitalization by Seidel & Friends

GfTD United decided to place Device Lifecycle Management into the experienced hands of Seidel & Friends and benefitted from their comprehensive solutions based on ServiceNow technology. Through this strategic partnership, customized solutions for the specific challenges faced by GfTD United were developed and successfully implemented.

Planning and procurement:

Together with Seidel & Friends, GfTD United analyzed the current inventory of devices and received valuable support in creating precise demand forecasts. This ensured that the right number of devices was always available, helping to avoid costly bottlenecks. Through skilled negotiations with suppliers, significant cost savings were achieved without compromising device quality. Moreover, simple classes of device types were established, thus setting effective standards.

Deployment and configuration:

GfTD United benefits from the Zero-Touch deployment service of Seidel & Friends, which ensures that the new devices are ready to use immediately. Devices are branded with GfTD United's logo and equipped with bumpers and screen protectors before delivery, enhancing their durability and contributing to brand identity. Individual configurations of Enterprise Mobility Management, necessary software installations, and security applications are carefully performed by Seidel & Friends' technical consulting team, enabling employees to use the devices immediately at the highest standards.

Proactive maintenance and support:

Through regular maintenance and update services from Seidel & Friends, GfTD United can ensure that their devices are always up-to-date and functional. The Seidel & Friends support team is available around the clock to help quickly and efficiently with any issues. Additionally, training, easy-to-understand instructional videos, and detailed guides are provided to ensure that employees can use the devices optimally.

Device updates and replacement:

Seidel & Friends ensures regular updates and necessary configuration changes via remote management, so the devices always function optimally. Potential issues, such as impending battery defects, are detected early on, and proactive solutions are organized. Faulty devices are replaced within 24 hours, and Seidel & Friends handles all warranty claims, significantly reducing downtime.

Dismount Service:

With the End-of-Life Management Service from Seidel & Friends, all data is deleted according to the highest security standards, and the devices are environmentally recycled. GfTD United also has the opportunity to sell defective and no longer usable devices at a residual value, which additionally contributes to cost efficiency. The entire process is managed by Seidel & Friends.

Results:

The partnership with Seidel & Friends brought significant improvements in Device Lifecycle Management to GfTD United. More efficient planning and procurement, seamless deployment and configuration, proactive maintenance, and comprehensive support led to a significant reduction in downtime and maximized device availability. The smooth exchange and reliable updates of devices helped maintain employee productivity. Moreover, the sustainable End-of-Life Management strengthened the company's environmental footprint. All processes are digitally and transparently accessible.

Conclusion and recommendation:

Thanks to the comprehensive DLM solution from Seidel & Friends, GfTD United was able to not only optimize efficiency and reduce costs but also significantly increase employee satisfaction and productivity. The partnership with Seidel & Friends and the implementation of ServiceNow technology have enabled GfTD United to effectively manage their mobile devices and keep them always ready for use. The experience and expertise of Seidel & Friends have supported GfTD United in transforming their business processes and enhancing their competitiveness.

"The collaboration with Seidel & Friends has far exceeded our expectations. The seamless transition to efficient Device Lifecycle Management has not only massively relieved our IT operations but also increased the overall satisfaction of our employees. With Seidel & Friends by our side, we can ensure that our devices are always up-to-date and functioning smoothly. This allows us to focus on our core competencies and continue to develop innovative solutions for our customers."

 – Patrick Etzrodt, Senior Vice President Corporate Finance, GfTD United.

Our Service in Process Digitalization for Telecommunications Companies

For companies looking for a comprehensive and efficient solution for managing their smartphones and tablets, Seidel & Friends offers an unmatched service package with their ServiceNow technology. Through the successful implementation at GfTD United, Seidel & Friends has demonstrated that well-thought-out Device Lifecycle Management not only saves costs and resources but also lays the foundation for a modern and productive work environment.