IT-Servicemanagement
Supercharge your IT
The increase of digital devices in our everyday working lives calls for IT support reinforcements, because IT no longer merely stands for information technology, but is above all associated with customer- and service-orientation. However, how can your company's IT experts support your business processes in the optimum way? Vice versa, how can we give them the best-possible support? We offer you a range of measures designed to improve the communication with your staff and customers.
Better service management with our service management software
Our service management software is a simple and scalable solution for your IT help desk or support ticket system. It not only helps you to optimise your routine business operations, but also increases the IT team's capacities through intuitive service management features in all business areas. You can use our service manager software regardless of whether your company works with a Cloud-based or an on-premise infrastructure.
Improved service quality through simple processes
Control workflows without any programming effort? No problem for you as the service owner or business manager with our IT-Servicemanagement software. You can also seamlessly embed predefined integration blocks for company-specific work processes into external systems and data sources. This not only improves the consistency of the individual workflow steps but also the workflow process quality.
The practices that are perfect for your IT Service
There is no across the board rule for which central point of contact makes the most sense for your company. We consider a wide range of different factors that are critical for making the right decision, and find the individual solution that is the most suitable for your company.
Optimise the automation, management and tracking of your IT asset, process and service changes and configurations.
Proactively correct problems and minimise the financial impact.
Identify incident trends and the source of a problem, and take immediate countermeasures.
Use the best practice templates for complete and comprehensive change management processes.
We will support you in the areas of design, creation, monitoring and management.
Simplify your infrastructure management.
Guarantee your investment returns.
Automate routine processes such as configuration, provisioning and upgrades with over 300 integrated tasks.
Simplify the management of complex hybrid environments through easy runbook creation.
Automate your incident processes and communication in order to improve your incident response plan.
Collect, analyse, store and share your knowledge and information for the IT service desk and for external users.
Utilise the integrated workflows for the authorisation of knowledge articles and for feedback.
Benefit from a web-based self-service tool that makes it possible for all users to submit and track requests in an easy way, and around the clock.
