Optimise your Device Pool with our
Device Lifecycle Management
Zero Touch Experience
At Seidel & Friends, we take care of the entire device lifecycle for you with Device Lifecycle Management. We cover all cases: from procurement and provision to monitoring and maintenance, followed by decommissioning. With us, you can rely on smooth operation and flawless performance of your technical devices, allowing your IT team to get back to their main work.
Challenges with Device Lifecycle Management
Nowadays, the rapid pace of technological advancement has resulted in many devices being left without the latest security updates after just a few years. Device Lifecycle Management makes sure your devices are always up-to-date, in compliance with security standards and in line with the latest technological advancements.
Managing the vast number of devices used in companies requires extensive knowledge of the various operating systems, platforms and configurations, which employees would otherwise need to acquire themselves without our lifecycle management service. Alternatively, companies can opt to dedicate tremendous resources to these tasks in their IT departments.
Emerging security risks and data backup requirements pose another major challenge. Many devices are connected in companies, increasing the risk of a security breach. To combat this, it’s important to safeguard devices against privacy breaches, unauthorised access and malware. Data also needs to be protected against being lost when replacing devices, which presents another challenge.
Advantages of Device Lifecycle Management as a Zero Touch Experience
Consultation and procurement
With Device Lifecycle Management, processes such as procurement, provision, configuration and maintenance can be automated. This saves companies valuable time that would otherwise be spent manually performing these tasks. Employees who previously dedicated lots of hours to these tasks can get back to their work.
Monitoring device security
At Seidel & Friends, optimum security is a matter of course, which is why our customers are able to monitor their device security and introduce security policies. Security risks are minimised in the process with regular updates and access permissions, all in compliance with data protection legislation.
Device overview
Device Lifecycle Management gives you a full overview of all devices that have been centrally recorded and registered.
Compliance made easy
We help you comply with the relevant regulations to ensure all of your devices are used in accordance with the GDPR. This involves monitoring and documenting device configurations, security policies and software licenses, among other tasks.
Device life optimisation
Our premium Protection Bundle optimises the lifespan of your devices, allowing you to benefit from fewer new purchases and improved sustainability at your company. Devices that aren’t currently in use are refurbished, reused or recycled to help save the environment.
All Device as a Service benefits in detail
- Selecting devices
iOS vs Android: We help you determine which technology is best for your company. Take advantage of our vast expertise in using tablets and shock-proof devices. - Cancelling ongoing tariffs
No longer need a contract? We’ll take care of the admin to help you save money. - Selecting a new tariff
Our service includes helping you carefully select a new tariff and the seamless transfer to new contracts. - Cost and usage report
Also covered is a thorough analysis of your current contract to make sure it meets your requirements. Our goal is to ensure you're always on the best tariff and your needs are optimally satisfied.
- Setting up new/used devices
Boost your productivity with seamless integration from Apple DEP & Samsung KNOX. Benefit from a roll-out tailored to your needs and custom configuration for your devices, perfectly fine-tuned to your needs. - SIM and PIN inssuance
Our SIM management service covers activating, switching and deactivating SIM cards, including the issuance of company-wide standard PIN codes for added security. - Mobile Device Management
Enhance the security, performance and cost-effectiveness of your mobile devices. We provide apps and resources, take care of automatic updates and troubleshoot software errors to reduce downtime. - Protection Bundle: Screen protector and bumper
Extend the life of your devices with our first-rate protection package. - Shipment to users
Devices are shipped to the specified delivery address along with a personalised message within 24 hours.
- VIP services
Our exclusive VIP service includes a 4-hour replacement service to get things back up and running in no time. - Repairs for faulty devices
We offer authorised repairs for Samsung and Apple devices. We exclusively use original spare parts to ensure coverage under the manufacturer's warranty. - Replacement of faulty devices Minimise downtime with our 24-hour replacement service for faulty devices. Keeping you productive and operational around the clock!
- Device Lifecycle Management
We manage and optimise the entire lifecycle of your mobile devices, including procurement, maintenance, updates and disposal. Our goal is to boost your efficiency, manage costs and safeguard the security of your entire device fleet.
- Support in the event of loss/theft We provide extensive support if any of your devices are lost or stolen to minimise any inconvenience.
- PIN and PUK service
Our PIN and PUK service ensures that you're back up and running in no time if you forget your PIN. - Booking options
Use our booking service to book options and service packages when travelling abroad, for example. - Technical support and fault management
Our service includes effective technical support and fault management to fix any issues quickly and smoothly. Rely on us to detect every fault and swiftly find a solution to keep your business running seamlessly. - Invoice control and optimisation
Use our periodic invoice controls and billing optimisations to optimally allocate your budget and save money. - New contracts and renewals
Take advantage of our service for new contracts and contract renewals. We adapt the tariffs to your individual requirements and optimise your costs.
- Device return service
We take care of coordinating device returns if employees leave the company or return a device. - Logged data erasure Data security is our number one priority. All data is erased in accordance with DIN66399 certification and in line with DEKRA & GDPR requirements.
- Clean up & refurbishment
In order to save resources, returned devices are checked, refurbished and added back to your hardware pool. - Reset & reconfiguration Refurbished devices are reset as part of the data swipe and prepared for reconfiguration. Save on resources and procurement costs with our Device Lifecycle Management service.
- Cashback
As long as your devices don’t have any major damage, we’ll sell them and you’ll receive an individual purchase price.
Intelligent data management with Service NOW
Our Zero Touch Model offers even more: All of the important telecommunication data, key values and settings are processed by a bundled TEM platform that is based on the Service NOW technology. It digitalises and centralises your Mobile Device Management, and provides a structured overview of:
1. Provider data:
Billing details, mobile telecommunication, landline, Cloud usage data
2. Inventory data:
Device, colour, memory capacity, IMEI, PIN, PUK etc.
3. User data:
Name, position, building etc.
